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Refund Policy

Last updated: August 18, 2026

This Return and Refund Policy explains when DineDrop Food (operated by TodaGo Software Development Services) issues refunds for food delivery orders. All charges and refunds are in Philippine Peso (PHP / ₱).

1. Cancel before a rider accepts

You may cancel an order in the app before a rider accepts it. For unpaid cash-on-delivery orders, no payment is collected. For paid online orders (PayMongo — GCash, QR Ph, or card), we issue a full refund of the amount charged and restore any redeemed rewards points.

2. After a rider is assigned

Once a rider has accepted the order, in-app cancel may no longer be available because the restaurant and rider have already started work. Contact customer support as soon as possible. We review each request (wrong items, missing items, order not delivered, or similar issues) and may issue a full or partial refund where appropriate.

3. Failed or cancelled deliveries

If we cancel the order, cannot complete delivery, or the order is returned unresolved, paid online amounts are refunded through PayMongo. Cash on delivery orders that were never paid do not require a refund.

4. How refunds are returned

  • Online payments — refunded to the original PayMongo method (GCash, QR Ph / e-wallet, or card). GCash and QR Ph refunds often complete within 1–3 business days; card refunds may take longer depending on the issuing bank.
  • Cash on delivery — no electronic refund; you are not charged unless the order was completed according to COD rules.

5. Food quality and missing items

Prepared food generally cannot be returned after delivery. If items are missing, incorrect, spoiled, or unsafe, contact us with your order number and photos if available. We will investigate with the restaurant and may refund the affected items or the full order.

6. Non-refundable situations

  • Change of mind after the rider has accepted and food is being prepared
  • Incorrect delivery pin or unreachable customer after reasonable attempts
  • Promotional discounts that were correctly applied at checkout
  • Orders flagged for fraud or policy abuse

7. How to request a refund

  1. Open the order in the app (Orders tab) and use cancel if it is still available.
  2. Or email redlotus0421@gmail.com or call 09305992419 with your order number.

See Contact Us for our address and other details.