Privacy Policy

DineDrop Food ("we", "us"), operated by TodaGo Software Development Services, runs the DineDrop food delivery platform and Android app for customers in the Philippines. This policy explains what data we collect and why.

1. Data we collect

• Account data — name, email, delivery phone number, and authentication details when you register or sign in. New customers typically sign in with Google; we store the Google account identifier needed to recognize your login and prevent abuse.
• Delivery location — GPS or map pin coordinates and address details so we can show nearby restaurants and deliver your order.
• Order data — cart items, payment method, delivery notes, and order history.
• Device & notifications — app installation IDs, browser installation IDs, limited browser/device signals, and push notification tokens. We use these to send order alerts and to block repeat fraud from the same device or browser.
• Payment data — online payment is processed by PayMongo and related providers; we do not store full card numbers on our servers.
• Trust & safety signals — delivery outcomes, cancellations, fraud reports, and account status so we can set COD limits and stop abusive accounts.

2. How we use data

• Provide ordering, delivery, customer support, and account features
• Match riders and restaurants to your delivery pin
• Send transactional notifications (order accepted, rider assigned, delivered)
• Prevent fraud, abuse, and payment issues
• Improve service quality and app performance

3. Location

Location access is used to set your delivery pin, estimate fees/ETAs, and show restaurants that can deliver to you. You can change or clear your pin in the app. Location is not sold to third parties for advertising.

4. Sharing

We share only what is needed to fulfill an order:

• Restaurants — your order items and delivery details
• Riders — pickup/dropoff locations and contact info needed for delivery
• Payment processors (including PayMongo) — amounts and references required to charge or refund
• Infrastructure providers (hosting, database, push) under contractual safeguards

5. Retention

We keep account and order records as needed for operations, legal compliance, accounting, and dispute resolution. You may request account closure; some records may be retained where required by law.

6. Security

We use industry-standard safeguards (encrypted transport, access controls, and role-based portals). No method of transmission is 100% secure; please use a strong password and keep your device updated.

7. Children

DineDrop Food is not directed at children under 13. If you believe a child provided us data, contact us so we can delete it.

8. Your choices

• Update profile and delivery pin in the app
• Control notification permissions in Android settings
• Delete your account in the app under My Account → Delete my account, or follow the steps on our Delete account page. You may also email redlotus0421@gmail.com

9. Contact

TodaGo Software Development Services
Gomez Street, GPC Building, Mati City, Davao Oriental
Email: redlotus0421@gmail.com
Phone: 09305992419

Also see our Terms & Conditions.